Top Ten Tips for Excellent Customer Service to Children

1. Provide a warm, welcoming environment.
2. Provide furniture and signage that is child sized and friendly
3. Know your collection.
4. Share your knowledge by showing the child how you found the material they need.
5. Make sure you offer multiple formats for differing learning/interest needs.
6. Treat each interaction with sensitivity; it’s not a one size fits all situation-each child is different.
7. Be honestly interested in their needs; kids can spot a faker a mile away.
8. Be patient with young patrons who are trying to learn how to interact with you; give them your undivided attention.
9. Adults should not take priority over children; adopt a first come, first served approach.
10. Provide services and programs that reflect children’s needs and interests and take into consideration the caregivers who may have to bring the children to the library.