Staying up-to-date on the latest file formats is an important part of customer service in libraries. One of the newer software application suites is OpenOffice. OpenOffice is an open-source software, which is similar to Microsoft Office but free to download. Its programs include word processing, spreadsheets, graphics, databases and more, and it is available in many languages. Why Open Office? gives a great overview of the benefits of the software suite.OpenOffice.org offers a number of resources for its users including FAQ’s, templates, help guides, and tutorials on using the programs.
Microsoft Office has released Office 2010 in June. This latest version of Office is similar to Office 2007 but still a major change from the previous format in 2003. Microsoft Office also has a support service for its users, which is a great place to start to familiarize with their new user interface. It also offers a printable list of Office 2010 commands and buttons. There are tutorials available though some require a free download of Silverlight to view their videos, training, and interactive guides.
One challenge with different types of files is converting files without downloading the software. Zamzar is one resource that converts files, including images, documents, music, video, and e-book formats. It does require an active email account to receive the converted file, and the new version is only available for 24 hours though you can save the new file.
You can also suggest to your customer that they look for free computer classes to become more familiar with computer software and files. Most libraries offer computer training. For example, Enoch Pratt Free Library also offers free Computer Classes, including on Microsoft Office 2010. Classes take place at several locations during both daytime and evening hours.
1 comment:
Also fairly good is http://www.online-convert.com/, though as a librarian I should mention there may be some copyright issues, particularly with audio/video files.
OpenOffice is an excellent free program that most users would be perfectly satisfied with. The only real trouble encountered by many users is the file format issue (where OpenOffice file formats don't work with MS Office programs). However, OpenOffice applications allow users to change the default file format settings to the common MS Word (doc) or Excel (xls) settings. This is under the "Tools-Options" menu. I suggest that users change the setting as soon as they install the program. Once set, you never really have to worry about it again.
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